SafeVue SMS alerts

SafeVue hubs detect falls and activity in the home. Account holders can choose to get those alerts by text message as well as by email. This page explains how the SafeVue SMS alerts program works.

How you opt in

Sign in at safevue.llc, open Your details, enter your mobile number and tick the box “Text me SafeVue fall and activity alerts at this number. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help.” The box starts unticked. Texting is optional and is never needed to buy or use SafeVue. We send a confirmation text when you opt in.

What we send

• Fall alerts from your SafeVue hubs, for example: “SafeVue: possible fall detected by Living Room hub at 3:42 PM. Open safevue.llc/dashboard to check. Reply STOP to opt out.”
• Activity alerts you switch on, such as movement after a long quiet period.
• Account and hub notices, such as a hub going offline.

We never send marketing or promotional texts through this program.

Frequency and cost

Message frequency varies with what your hubs detect, from none to several a day. Message and data rates may apply. Your mobile carrier’s plan determines any charges. Carriers are not liable for delayed or undelivered messages.

Stopping and help

Reply STOP to any SafeVue text to stop all texts. We send one final text confirming you are unsubscribed. You can also untick the box under Your details. Reply HELP for help, or contact us at admin@safevue.llc or (361) 910-4376. Email alerts are not affected by STOP.

Privacy

We use your number only to send the texts described here. We do not sell or share mobile numbers or SMS opt-in data with third parties for their marketing. See our Privacy Policy and Terms of Service.

SafeVue LLC, 10 South Drive, Ashaway, RI 02804