Terms of Service

These terms cover your use of SafeVue hubs and the safevue.llc website, provided by SafeVue LLC, 10 South Drive, Ashaway, RI 02804. By creating an account you agree to them.

Not an emergency service

SafeVue is an aid, not a medical device or a monitored emergency response service. It may miss falls or report events that did not happen, and alerts depend on power, Wi-Fi, internet, email and mobile networks that can fail or be delayed. SafeVue does not call 911 or anyone else for you. In an emergency, call 911.

Your account

Keep your sign-in email secure and your details accurate. Only add hubs installed in homes where you have permission to place them, and tell the people living there that the hubs detect presence, movement and falls.

SMS alerts

If you opt in, SafeVue sends text alerts about falls, activity, and your hubs and account to the mobile number you give us. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help, or email admin@safevue.llc. Carriers are not liable for delayed or undelivered messages. Texting is optional and is not a condition of any purchase. Full details are on the SMS alerts page.

Acceptable use

Don’t misuse the service. That includes interfering with it, accessing other people’s accounts or hubs, or using SafeVue to monitor anyone unlawfully.

Disclaimers and liability

The service is provided “as is” to the extent the law allows. SafeVue LLC is not liable for indirect or consequential damages, or for harm caused by a missed, late or false alert, to the extent the law allows.

Changes and ending

We may update these terms and will post changes here. You can stop using SafeVue and ask us to delete your account at any time. These terms are governed by the laws of Rhode Island.

Contact

admin@safevue.llc, (361) 910-4376. See also our Privacy Policy.